Returns & Cancellations

Cancellations

You can cancel your order within 24 hours of placing it, as long as your order has not yet been processed or shipped.

To request a cancellation, email us at hello@twinsiesart.com with your order number.

Returns

We do not accept voluntary returns or exchanges.

If you are located in the European Union, you have the legal right to return your order within 14 days of receiving it.

Items must be returned in their original condition and must not have been used, coloured, written in, damaged, or altered.

If an item has been used or damaged, the refund may be reduced to reflect the loss in value.

Return shipping costs are your responsibility, unless the item is defective or incorrect.

Refunds

Once we receive and check your return, we’ll let you know if your refund has been approved.

If approved, your refund will be sent to your original payment method. Please allow some time for your bank or payment provider to process the refund.

Your original shipping costs will also be refunded.

Damaged or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, defective, or you received the wrong item, please contact us at hello@twinsiesart.com with your order number and photos of the issue.

We will review the issue and provide an appropriate solution.

Orders Outside the European Union

For orders outside the European Union, we do not accept returns or exchanges.

Questions

If you have any questions about returns, cancellations or refunds, contact us at hello@twinsiesart.com.